VEHICLE RENTAL IS MADE BY CLIENT WITH FULL ACKNOWLEDGEMENT AND AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS:
COVID-19:
Passengers are no longer required to wear face coverings while present in our vehicles. All of our vehicles are cleaned and disinfected after each trip. All clients book & enter all vehicles at their own risk.
1.) Shamrock Limousine requires a major credit card to process reservations. The total cost of the service is to be collected at the beginning of service. Overtime will be billed at the prevailing rate. All overtime will be billed in 30 Minutes increments. Client waives any and all claims of liability, loss, injury, damage, or theft. No hanging out of the sunroof is permitted. Doing so will result in immediate termination of service and no refunds will be provided. Smoking is also not allowed in the vehicles Client agrees to maintain full legal behavior during the time of service.
2.) MULTIPLE STOPS OR DESTINATIONS:
Stops during your service should be prearranged before the service starts. Due to the size of our vehicles our drivers need to know all stops in advance. These precautions are for the safety of each passenger as well as the vehicle. Unscheduled stops are at the driver's discretion. All pricing is based on original total mileages, destinations and stops. Please call the office to get pricing for adding any extra stops or adding more miles after booking your reservations.
3.) AIRPORT OR POINT TO POINT TRANSFERS:
Additional charges may occur for waiting time. There is no extra charge for the first 15 minutes of delay. After 15 minutes there is an extra $25.00 fer 15 minutes of waiting time. All drivers utilize software that tracks your flight. Preventing charges from occurring due to the flight itself being delayed.
For all arriving flights, meet your driver at the curb, Pittsburgh airport requires us to follow their rules and regulations.
We are not responsible if your flight is delayed or if you arrive early. The client is responsible for setting their own scheduled pick up time, taking into account customs, baggage, airline delays etc. While we do utilize tracking software we are not responsible for issues that may arise. Any extra overtime charge due to clearing customs, baggage claims, waiting for other flights, to meet friends or spending time at the Airport will be charged at a 30-minute overtime rate fee.
4.) MAXIMUM CAPACITY:
Drivers are not authorized to exceed the number of passengers stated in your contract. This is in violation of state law and insurance guidelines.
Client accepts full liability for client, client's guests, and/or client affiliations. Client is responsible for any and all damages to the vehicle. The starting minimum charge for the damages will be as follows: $300 vomiting, $380 each cigarette burn, $100 gum/glitter on the carpet, $20 each broken/missing glass.
Shamrock Limousine cannot be held responsible in any way for traffic conditions, flight delays, mechanical difficulty, or any other unforeseen circumstances.
5.) CANCELLATION POLICY:
a.) Client authorizes Shamrock Limousine to charge the credit card on file at the time of booking for the non-refundable deposit charged at time of booking The Client authorizes Shamrock limousine to charge the card on file within 48 hours of the booking date for the booking as well as charges for any damages incurred during the booking. Client agrees that if service is canceled for any reason within 72 hours of service or during the service, that the card on file will be charged for the full booking price. no exceptions.
b.) Cancellations seven days prior to the booking date the card on file will be charge 50% of the final booking price
c.) Cancellation between 7 days and 72 hours of the booking date the card on file will be charged 75% of the final booking price.
d.) Cancellation within 72 hours of service date will be charged 100% of the entire amount.
e.) If service is terminated early, no refund will be issued, as all fees are deemed earned when paid.
e.) We are not responsible for acts of God. Including but not limited to, venues being closed that our clients are traveling to, flight cancellations, airline policies or delays, intra-government travel restrictions, weather, States of emergency, Illness, etc.
All online reservations must be made at least 48 hours prior to the pick-up time.
For shorter notices please call our office at: 1 (877) 288-4305
6.) UNSAFE & DANGEROUS ROADS:
FOR THE SAFETY OF THE PASSENGERS, DRIVERS, WE WILL NOT GO ON ANY DANGEROUS ROADS.
SUCH AS: ONE WAY ROADS, WINDING ROADS (ZIG ZAG ROADS), STEEP ROADS, DIRT ROADS, HILLS, CLIFF AREAS, ETC.
7.) PRICES ARE DUE TO CHANGE AT ANY NOTICE:
Prices may vary during special events such as New Year’s Day, New Year’s Eve, Prom, Winter Prom, Busy Days, Holidays, Peak Periods and Long Distance. Special pricing cannot be combined with any other coupons or promotional codes. Restrictions may apply.
8.) EXTRA CHARGES AND MISCELLANEOUS:
a.) Prices are subject to change based on national or local gas prices.
b.) Client is responsible for providing all passes, tickets, etc. need for venue that driver will be going to. If driver must purchase, rent or otherwise obtain additional passes tickets, etc. for parking Client will be charged the amount of the addition plus a $100.00 inconvenience charge.
c.) Long distances will be added additional gas surcharge, please contact office.
d.) Customer is responsible for Parking, FasTrak and all The Toll Roads.
e.) Please purchase your parking pass for any special events in advance to secure parking space for your Transport vehicle.
f.) Please call our office for Vehicle length.
9.) TRANSFERS AND POINT TO POINT:
All one-way trips such as airport or any other transfers must be booked under Airport (From/To) for correct mileage charges.
10.) From the dates of April 15th to June 15th there are 6 hours minimum during evenings of both Fridays and Saturdays.
Prom season & New Year’s Day, require 6 hours minimum and for pricing please call our office. This rule will apply for Online and office Booking.
11.) SMOKING & FOOD:
Smoking or food/eating is not permitted inside any of the vehicles in our fleet at any time. This includes electronic smoking devices regardless of content.
12.) ALCOHOL POLICY:
No alcoholic beverages will be stocked or permitted in vehicles with passengers under the age of 21 without a legal guardian present. Consumption of alcohol by a minor is never tolerated under any circumstance. Alternative beverages are available upon request for additional cost. Guardians will be solely responsible for all persons under 21. Neither driver nor Shamrock Limousine can be held liable for alcoholic beverages being served to underage persons by present guardian, nor if persons under 21 smuggle illegal beverages aboard the vehicles.
13.) LIABILITY:
Company shall not be held liable for late arrival caused by, but not limited to, traffic congestion, mechanical breakdown, incorrect pickup and drop-off information, acts of nature, or circumstances beyond company’s control. (2) Company does not guarantee the outcome or results of any trip, including client’s enjoyment, having fun, getting to a destination on time, the location of a celebrity’s home, getting in at any event or place, being parked or dropped off at the front entrance of a place/event, etc. Company further cannot guarantee provision of multilingual drivers. Additionally, company does not guarantee that the vehicle’s heater and air conditioning will work properly. (3) Should company for any reason incur any liability, its liability shall not exceed the amount of the fare Company received from client.
14.) DRUGS/SMOKING:
No possession, sale, or consumption of any type of narcotics or illegal drugs is permitted. Violations will result in immediate termination of contract and services and forfeiture of all paid deposits and fees for service.
15.) LOST ITEMS/BELONGING:
While we are happy to let you bring compact discs, videotapes, cellphones and other personal items, Shamrock Limousine does not take responsibility for items that are left in the vehicle during or after completion of the rental service.
16.) QUOTE & BOOKING:
All vehicles are quoted subject to availability at the time of booking. Rates are subject to change without notice. A deposit is required at the time of booking and is nonrefundable. The balance is due at the time of the service. Charges to the card on file will be within 48 hours of completion of service.
17.) AVAILABILITY:
Shamrock Limousine reserves the right to change the Vehicle or the color of the vehicle at its own discretion, if the original vehicle requires service, is not safe to be on the road, has been in any accidents or is not available. Shamrock reserves the right to change driver. We do not guarantee the driver will be available for the trip. In the case of Shamrock needing to cancel the trip the card will not be charged for the services not rendered.
18.) LIABILITY:
(1) Company shall not be held liable for late arrival caused by, but not limited to, traffic congestion, mechanical breakdown, incorrect pickup and drop-off information, acts of nature, or circumstances beyond company’s control. (2) Company does not guarantee the outcome or results of any trip, including client’s enjoyment, having fun, getting to a destination on time, the location of a celebrity’s home, getting in at any event or place, being parked or dropped off at the front entrance of a place/event, etc. Company cannot guarantee provision of multilingual drivers. Additionally, company does not guarantee that the vehicle’s heater and air conditioning will work properly. (3) Should company for any reason incur any liability, its liability shall not exceed the amount of the fare Company received from client.
19) CHANGES:
(1) Any changes to client’s original order and to client’s original specifications shall be subject to additional charges where appropriate. Therefore, should client request an increase in the duration of service, additional charges shall apply. Changes to the pick-up location may also be subject to a rate increase. Other changes, such as the number of passengers, destination, etc. will also be subject to additional fees. Where applicable, overtime rates shall be billed based on the listed basic charge. Should client opt for a decrease in the duration of service, reduce the number of passengers accompanying client during the trip, or request to be driven to a shorter destination, the basic original rates shall still apply and client shall be responsible for payment of the originally stipulated charges. (2) Client shall pay the full amount for the reserved number of hours and days even if client uses company’s services for less time and days, or even if client does not use company’s services at all. Client agrees to pay the minimum number of hours set by company or client in advance, whichever is higher. Should client, for any reason, not be able to use the vehicle for the entire period of the contract, client shall be liable for payment in full for the amount of time the vehicle and company’s services were used. (3) Company’s fare is based on an hourly rate and mileage. Therefore, if client is unable to use the vehicle & company’s services for the entire agreed period of time due to traffic delays or any other reason, client shall still pay for the originally stipulated hours and mileage. (4) Company’s rates are subject to change without notice. (5) All parties shall and must resolve all arising disputes or claims in the court Allegheny County Pennsylvania. 6) No company employee, chauffeur or representative can modify any part of this contract. 7) This contract supersedes any and all other verbal, written or otherwise assumed contracts, promises or guarantees.
20.) VEHICLE:
The vehicle was thoroughly inspected by company’s management and chauffeur prior to commencement of service. Client shall inspect vehicle prior to boarding. If any damage(s) exist(s) on the vehicle, client shall note the damage(s) on damage sheet that driver has. If client does not notice any damage, the indicated space shall remain blank. Client will still sign form indicating there are no damages, client affirms that by using company’s service even without signing damages form, client has judged the damage(s) to be negligible and no impediment to the delivery of services by company. Client understands that the vehicle will be re-inspected by company’s chauffeur and management immediately upon return to the base. Should any new damages not shown in the space indicated appear on the vehicle upon re-inspection, client will be fully responsible for such damages. Accordingly, client will be charged for any repairs or significant and excessive cleaning costs incurred by company. The decision as to unusual wear and tear or damage to the vehicle interior and body shall rest solely with company. Company shall make every effort to provide a vehicle that is identical – in terms of model, size, color, etc. - to client’s request. However, company does not guarantee that an identical vehicle will be available for client’s use, and shall not be liable if an identical vehicle is not available on the date of service. Company does not guarantee the year, color, passenger capacity, model, type dent-free, & brand of vehicle. Company will, at its discretion, dispatch a vehicle subject to availability on the day and time of service.